Refund Policy
Your satisfaction is our top priority. If you are not satisfied within 10 days of receiving our product, we will gladly refund your money or replace the product with one that meets your expectations.
1. Return Conditions
Return Deadline:
Returns must be initiated within 10 days of receiving the product.
Eligibility for Returns/Exchanges:
To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags attached, and in its original packaging.
EU 14-Day Cooling-Off Period:
For orders shipped to the EU, you have the right to cancel or return your order within 14 days of receipt without any reason.
Required Information for Returns:
Proof of purchase, order number, and product photos.
2. Return Process
Step 1: Contact Us
Email QiYun Aura customer service at panshuaic@hotmail.com, providing your proof of purchase, order number, product photos, and the reason for your return. QiYun Aura will respond within 12 hours.
Step 2: Ship the Product
After receiving QiYun Aura return approval, you need to send the returned product within 3 working days.QiYun Aura will email you a return label with the return address. Additionally, email us at panshuaic@hotmail.com with the tracking information once the product has been shipped.
Step 3: Receive Your Refund
We will notify you once we have received and inspected your return. If approved, your refund will be processed via your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since your return was approved, please contact us at panshuaic@hotmail.com.
Please Note:
You are typically responsible for the return shipping costs. If the return or exchange is due to an error on our part, QiYun Aura will cover the shipping costs.
QiYun Aura Will Cover Shipping Costs in the Following Cases:
1. Product damage or wear caused by violent transportation during shipping.
2. Incorrect product shipped by QiYun Aura, or the product does not match your order.
3. Incorrect logistics information provided by QiYun Aura resulting in a failed delivery.
If QiYun Aura covers the shipping costs, payment will be made through PayPal. You will need to provide proof of freight payment or a receipt to confirm the amount.
QiYun Aura will communicate the above information with you via email.
If there are costs other than shipping, QiYun Aura will cover them, but you need to send proof of payment for all returns or exchanges to QiYun Aura's customer service email.
QiYun Aura will respond within 12 hours after receiving your email. When QiYun Aura agrees to cover these costs, payment will usually be made to you via PayPal within 5 working days.
For the refund matters mentioned above, the default is a full refund. If you have any questions, please contact QiYun Aura customer service at panshuaic@hotmail.com.
